The automated package lockers are coming back! Download and set up your My Mail Services app today so you're ready for the upcoming relaunch.
My Mail Services (MMS) App Login Guide
Students and users will need to download the My Mail Services App. You can scan the QR codes or download them directly from the Google Play Store or the Apple App Store.
You will need to enter the following information into the MMS App to activate the app: a. Customer ID: 1084 (this is the same for everyone) b. BYUH Email Address: This will be your school email @go.byuh.edu c. Contact ID/Unique ID Number: This will be your student ID
You will be emailed a one-time 6-digit password (OTP), and enter it into the App.
Once the password has been entered and confirmed, you will be logged into the application and can begin managing your account. This is the only time you will need to sign in. For future logins, only your password will be required to access the app.
How to Use My Mail Services (MMS) App
Locker Package Pickup
Without Locker Pickup
Letter Mail Pickup
Locker Package Pickup
Once a package is routed to you by the Mail Center staff, you will receive an email and app notification stating that your package is ready. Then, you will be able to see the package within your MMS app. (Note: The notification will display “Stored,” not “Routed”).
Make sure that you enable notifications for the app by going to settings on your Apple/Android device, and make sure the MMS app has the notifications turned on. a. If notifications are not working, delete and redownload the app. b. Make sure that within the app, notifications are enabled. c. Text notifications are also available after confirming your mobile number.
On the home screen of the app, you will see all the packages that are waiting for you to be picked up. a. Simply press on the package, then click "open locker" and pick up your package. b. Do not forget to shut the locker when finished.
There are two ways to open the locker. You can enter a code at the kiosk when you arrive or use the app.
Locker Pickup Reminder: Packages are removed after 24 hours. Please visit the service window to retrieve expired items.
How to Open Lockers Using Code on Text and Email
Locate the correct package bank (Sunshine, Trade Wind, or Sea Breeze)
Find your code: If you received a text message, locate the "Access Code" If you received an email, locate the "User Code"
Enter the four-digit code on the kiosk touchscreen.
The locker containing your package will automatically open. (Note: The email also includes the locker door number for reference.)
Retrieve your package and close the locker door.
Return to the kiosk and select "Done".
Packages Stored in the Same Locker
Once the Mail Center staff routes your items, you will receive an email and an app notification stating that your packages are ready for pickup. If multiple packages are assigned to the same locker, you can use a single access code to retrieve all of them at once.
Follow these steps to complete your multi-package pickup:
Open the MMS app and log in to view your pending items.
Select your assigned locker item from the home screen to view its details.
Select the "Open Locker" button to open the locker compartment door.
Retrieve all packages stored inside that specific locker.
Refresh the app screen to verify that the completed pickup items have been cleared from your active list.
If you have packages at different locker numbers or banks, you will have to select those packages and open them individually via the app or using the code at the kiosk.
Once a package is routed to you by the Mail Center staff, you will receive an email and app notification stating that your package is ready for pickup. You will then be able to see the package within your MMS app. (Note: The notification will display “Routed,” not “Stored.”)
The notification will direct you to your mailroom, either on campus or in a designated area within the building. a. Depending on the size of the package, the Mail Center staff may leave a note stating, “Pick up behind the mailroom counter” (e.g., for packages too large for a locker) b. If your package is left in a designated pickup area, you can use the MMS app to confirm that you have retrieved it.
When picking up the package from the location, follow these steps to log your package pickup in the app: a. Sign in to the MMS App b. Select the specific package you are retrieving from your pending items list. c. Navigate to the bottom of the package details screen and select the “I’ve Picked Up this Item” button. Reminder: While Mail Center staff typically scan the item before handing over the package to complete the delivery, some items are left directly in a designated pickup area. Selecting “I’ve Picked Up this Item” ensures that both parties are notified and that the transaction is completed in the system.
Once you press “I’ve Picked Up this Item”, you will get an email and/or text message confirmation, and the item will be taken out of your available packages in the MMS application.
Using Your Folder Number
Once a package is routed to you by the Mail Center staff, you will receive an email and app notification containing your mailbox folder number.
Go to the "Pick Up" window to retrieve letter/s.
Give the staff your folder number and present your university ID so they can grab your mail.
Once you have your mail, simply delete or clear the alert inside your MMS app.
